Safety is of utmost importance to us. Read on to find out some of the measures we have in place to deal with inappropriate content.

A quick review of our Terms of Service:

Letters should not violate the Intellectual Property rights of any other person, company or otherwise and should not cause harm, distress, bully, dox, expose, or break any local and international laws.

Letters should not contain any sexually explicit content, gambling, affiliate marketing, and any form of advertising.

How we deal with inappropriate content

Content that violate our Terms of Service are permanently removed from the site – whether they are posted as public letters, or private letters.

We may also take additional steps such as: terminating the account of the registered user, or impose access restrictions on the content’s origin.

If needed, the relevant authorities may be contacted.

Safeguards in place

We have put a few measures in place to avoid exposure to any inappropriate content:

• All public and private letters are screened during posting and flagged if they are suspected to have violated our Terms of Service. These posts will not be publicly visible on our website, unless cleared manually by the moderation team
• A ‘Report’ button can also be found near every letter (this applies to both public and private letters). Placement of the report button may differ slightly on different pages
• Upon receipt of a report, the moderation team will review and take appropriate action